If for some reason you are not completely satisfied with your purchase, please contact us within 7 days of receipt of goods at or on +44 (0)1225 461274, to request a Returns Authorisation Number (RAN). This number will be required for exchange or return of goods and we are unable to accept returns or exchanges without this number.

Please return the item/items to us in their original condition within
14 days of receipt. 

Please Note:
We will not accept goods outside of the time frame, other than
faulty items and we will not accept returns for items that have
been worn or where tags have been removed. In the interest of hygiene we do not offer refunds on pierced jewellery, hosiery, underwear or swimwear, unless they are of unsatisfactory quality
or unfit for purpose.

Footwear will only be accepted in the original box in an
unmarked condition.

Please send the parcel to:
Grace & Mabel
7 Broad Street

A full refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping or return courier costs.

For your convenience, customers in the UK can return unwanted online purchase to our Bristol or Bath store. Please ensure that you take your receipt and despatch note with you as proof of purchase. You will also require the card that was used to purchase the
order online.

All customers must pay for their goods to be returned for a refund. We recommend you use a reliable postal service or courier that will give you a tracking number and insure you to the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.

If you wish to have an exchange or report a FAULTY item please
call us within 7 days of receipt on +44 (0)1225 461274 or email us at and we will advise you how to proceed with the return.

This returns policy does not affect your statutory rights.