If for some reason you are not completely satisfied with your purchase, please contact us within 7 days of receipt of goods at email@example.com or on +44 (0) 117 9743882, to request a Returns Authorisation Number (RAN). This number with be required for exchange or return of goods and we are unable to accept returns or exchanges without this number.
All customers must pay for their goods to be returned for a refund. Please return the item/items to us in their original condition within 14 days of receipt.
We will not accept goods outside of the time frame, other than faulty items and we will not accept returns for items that have been worn or where tags have been removed. In the interest of hygiene we do not offer refunds on pierced jewellery, hosiery, underwear or swimwear, unless they are of unsatisfactory quality or unfit for purpose.
Footwear will only be accepted in the original box in an unmarked condition.
Please send the parcel to:
Grace & Mabel
32 The Mall
A full refund will be issued to the original card that was used for the purchase within 7 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping or return courier costs.
For your convenience, customers in the UK can return unwanted online purchase to our Bristol or Bath store. Please ensure that you take your receipt and despatch note with you as proof of purchase.
Orders placed after the 26th November for Christmas gifts can be returned up to 2nd January.
We recommend you use a reliable postal service or courier that will give you a tracking number and insure you to the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
If you wish to have an exchange or report a FAULTY item please call us within 7 days of receipt on +44 (0) 117 9743882 or email us at firstname.lastname@example.org and we will advise you how to proceed with the return.
This returns policy does not affect your statutory rights.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Grace & Mabel reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which graceandmabel.co.uk can confirm as new and unused will be eligible for a return or exchange, outlined above and within the 14 days time limit. Graceandmabel.co.uk will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.